Agent Calculators and Strips
Eliminate errors and provide transparency
A state of the art mobile premium calculator app to support both agents and customers and avoid errors and encourage transparent pricing

New Forms with simplified Copy
Simplified forms with highlighted insights
The inner flap of the proposal form cover (which the customer keeps) now highlights key knowledge gaps that customers tend to have. Sales agents will be instructed to cover these key points for QA purposes.
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New Forms with simplified Copy
Simplified forms with highlighted insights
The inner flap of the proposal form cover (which the customer keeps) now highlights key knowledge gaps that customers tend to have. Sales agents will be instructed to cover these key points for QA purposes.
Customer eXperience Management Portal
As the famous saying goes, you measure and monitor what is important, and in this case, Customer eXperience. The CX score is entirely based on customer perceptions and distinct from operational metrics related to service excellence.It is measured every month, with the first measurement being taken for January 2019.
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